Staff Writer
Bengaluru: Ola Electric on Monday announced the scale up of Hyperservice into an open platform that redefines EV servicing in India. For the first time, Ola’s genuine spare parts, diagnostic tools, and service training modules will be made available not only to its customers but also to independent garages, mechanics, and fleet operators across the country.
Starting today, Ola Electric’s genuine spare parts can be purchased directly through the Ola Electric Customer App and website, allowing every customer and garage to access high-quality, certified components, without any middlemen. This marks the beginning of a new era of service freedom for over a million Ola customers, empowering them to choose where and how they want to service their vehicles.
In Phase 1 of Hyperservice, key spare parts are being made available on the Ola Electric Customer App as well as the company’s website. In the subsequent phases during the quarter, the company will further extend access to diagnostic tools and technician certification programs, thereby making the entire ecosystem truly open and accessible.
Bhavish Aggarwal, Chairman and Managing Director, Ola Electric, said, “We have built our service ecosystem from first principles, using technology to make it fast, transparent, and efficient. With Hyperservice scale-up, we are opening this capability to everyone. Every garage, fleet, and customer can now access the same high-quality tools, parts, and systems that power Ola’s own network. Genuine parts, full transparency, and no middlemen. This is true service freedom, only possible in a D2C model.”
Hyperservice further strengthens the company’s unit economics, expanding its high-margin parts and accessories vertical – a segment that scales organically with the company’s rapidly growing customer base. By opening access, the company aims to drive higher volumes through its supply chain, creating a model that is both scalable and profitable.
With this initiative, the company opens its proprietary service infrastructure and technology to the broader industry, challenging the traditional dealer-dependent models. By directly connecting customers, mechanics, and Ola’s supply chain, Hyperservice delivers an unmatched combination of convenience, affordability, and trust.
Beyond convenience for customers, the initiative also creates a powerful opportunity for India’s garage ecosystem. Any mechanic can now self-train on Ola vehicles, become Ola-certified, and upskill on EV technologies, unlocking new income streams and creating thousands of skilled EV technicians nationwide.
This initiative also forms a key pillar of Ola’s broader India Inside strategy – building open, scalable, and domestically integrated platforms across batteries, software, and now, after-sales and service infrastructure
